Operation Guide

Selecting Products and Adding to Cart

To reach the product you want on COMPLEXLIFES.com, you can search by typing keywords or browse the product options by scrolling from the main category to the relevant sub-category. After choosing the color and size on the product page, you can click the “ADD TO CART” button and add the product you have selected to your shopping cart

Then you can view your basket by clicking on the “MY CART” section. If you wish, you can delete or change the products in your basket. You can see the prices of all products including VAT in your cart.

Purchase (Entering Payment and Delivery Information)

Click the “PURCHASE” button after selecting the products you will buy in your cart to proceed to the payment stage. Enter the address you want your order and invoice sent to or choose one of your registered addresses.

On the Payment and Approval page, you can see the price excluding VAT, VAT amount, shipping amount and total amount of the product you will purchase. In addition, you can review all your orders, invoice and delivery addresses, if you need, you can return to the previous steps and make changes or cancel without purchasing

You can make your payment by debit card, credit card, bank transfer.

Select the method you want to make payment, enter your card information, if the site requests it, confirm the Preliminary Information Form and the Distance Sales Agreement, then click the “CONFIRM ORDER” button.

An order confirmation email will be sent to you when the purchase is complete. You will be notified by e-mail at the time of delivery to the cargo. After the order is completed, address or product changes cannot be made. If you want to change the address after completing your order, you must cancel your order and make a new transaction.

Delivery Information

After payment is received on COMPLEXLIFES.com, your order will be delivered to cargo within 3 to 5 business days. Shipping information is sent to your e-mail address. You can also track your product by using “ORDER TRACKING NUMBER” from MY ORDERS tab on your. My Account page or from the website of the cargo company

Storage of Contracts

The Preliminary Information Form and the Distance Sales Agreement, which are established online between COMPLEXLIFES and the buyer regarding the product you purchased, are sent to you with the order confirmation e-mail. These documents are also stored in COMPLEXLIFES.com records for six months. After the sale is completed, you will not be able to access the distance sales contract on our website.

Change of Order Information (Order Cancellation)

You can track the status of your order on your “My Account” page and request a cancellation by calling our customer service before your order is delivered to cargo

Privacy Rules

The privacy policy of COMPLEXLIFES.com is stated below, by visiting
COMPLEXLIFES.com you are deemed to have accepted the following terms and conditions.

All intellectual and industrial rights and property rights on all kinds of information, content, product arrangement and partial / complete use (except those belonging to third parties with a contract) on our site belong to COMPLEXLIFES.com.

COMPLEXLIFES.com may request some personal information from you during membership or in subsequent processes, COMPLEXLIFES.com takes all precautions to protect and safely store this information in a way that other members cannot see and reach, all pages from which information are received are protected by SSL security certificate.

All online credit card transactions and approvals are carried out by the relevant Bank and similar Card Institutions online between the user and the organization, independently of us. COMPLEXLIFES.com always complies with current security standards and provides all required secure payment standards.

Recorded information may be disclosed to relevant organizations within the framework of the responsibilities stipulated by legal regulations. In addition, the contact information (telephone, address, e-mail, etc.) and other personal information provided by the users during their membership can be stored indefinitely, processed, shared and used at COMPLEXLIFES.com and specified organizations for shopping,
making and updating your membership process to our site, providing various products/services by COMPLEXLIFES.com and its business partners and suppliers/sales, product/service fee collections and various publicity, advertisement, promotion, communication, sales and various applications.

The order pre-information form and the distance sales contract will be visible and valid during every shopping made on COMPLEXLIFES.com.

COMPLEXLIFES.com can send marketing and information messages by email, SMS and other methods in certain periods to target audiences whose customer permissions have been obtained and segmented, if you do not want to receive these messages, you can exit the email list by clicking the unsubscribe link in the email.

Dispute Resolution Alternatives

The consumer may apply to the Consumer Arbitration Committees or Consumer Courts in case of a dispute regarding his complaint. Monetary limits on the duty and authority of consumer arbitration committees to deal with disputes;

a) Upper monetary limit for district consumer arbitration committees, 2.200 Turkish Liras,

b) The monetary limit for provincial consumer arbitration committees in cities with metropolitan status, between 2,200 Turkish Liras and 3,300 Turkish Liras,

c) The upper monetary limit for the provincial consumer arbitration committees in the centers of the provinces that do not have metropolitan status, 3.300 Turkish Liras,

d) The monetary limit for the provincial consumer arbitration committees in the districts of non-metropolitan provinces has been determined as between 2,200 Turkish Liras and 3,300 Turkish Liras.

For disputes over these values, an application is made to consumer courts, not to consumer arbitration committees. The competent authority is the consumer arbitration committee and consumer courts where the place of residence of the consumer is located or where the consumer transaction is made.

In case of dispute, you can also apply to all alternative dispute resolution methods accepted in our country such as arbitration and mediation. It is known that alternative dispute resolution methods are faster, more economical and more effective. Resorting to these remedies will not remove your right to seek legal remedies.